- Anteil
Anteil is a PHP/MySQL-driven Web-based Customer Relationship Management (CRM) application designed to help you better identify, attract, retain, service and support customers. Employing full Web architecture, this open-source solution is a fast and easy way for your company to implement a basic CRM application. At the same time, it gives programmers a head start in developing a more customized solution. Main features include: Consolidated account information, Contact manager, Sales opportunity manager, Campaign manager, Event manager, Consolidated marketing materials, Corporate communications, Calendars, Sales forecasting system, and High-level security.
Price: Free (GPL)
Version: 1.1
http://www.anteil.com/
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- Camden
Camden is a web based application designed for simple, real-time customer support. It includes simple security, a complete administer interface, real time chatting and comprehensive logging. Camden is written in PHP, and requires MySQL as a database backend.
Price: Free (GPL)
Version: 1.0.0
http://nimbus.ocis.temple.edu/~jlabonsk/camden.html
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- Dapper Desk
Dapper Desk is a PHP/MySQL based customer support system. Once installed on your server, your reps and customers can access the support center with only a web browser. Customer creates ickets which have a unique ID. The customer can view the current color coded status of their support requests in real time. Old tickets are saved for future reference if the customer chooses. The admin interface allows your support rep to view all outstanding requests as well as old archived requests. Time tracking and time reporting for admins. Search option allows your rep to search by ticket number or name. Emails are generated when tickets are created and updated. Look and feel are completely customizable.
Price: $899
Version: 1.2.1
Platform: Linux, Win NT
http://www.dapperdesk.com/
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- Double Choco Latte
Double Choco Latte will provide a work order implementation of a problem reporting/correction system. Its features and concepts include: Accounts - Client based tracking, Personnel - People involved in the projects, including hierarchal support, Departments - To "categorize" personnel, Severities - List a bugs severity level, Priorities - Ranks bugs by priority, Time Cards - Time taken on a Work Order to accomplish an action and Multiple Time Cards can be input for a single Work Order, Status - Tracks bugs by status, Sequences - Related Work Orders carry the same Job Number and incremental sequence numbers and can also be used for projects, Products - Obvious, but also can be assigned a person to "report to" which is useful for product managers to track what they
e responsible for, and E-Mail notification when a work order is created or closed out.
Price: Free (GPL)
Version: 20000826
Platform: Unix
http://dcl.sourceforge.net/
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- gcdb
gcdb is a GUI to a MySQL database. gcdb supports Customer, Payment, Invoice, and Trouble Ticket entries. Records can be deleted, edited,or deleted. On the fly balancing, rudimentary searching, and the beginnings of support for undo are currently implemented. gcdb is not a total solution, as it doesn automate the task of monthly charges, automatic cutoff via time/balance or those such things. It is pretty, simple, and intuitive to use.
Price: Free (GPL)
Version: 1.0.2
Platform: PHP4
http://www.sourceforge.net/projects/gcdb/
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- Help Desk Customer Management
Help Desk is a PHP/mySQL Support Management tool. It allows visitors to submit tickets (without the cumbersome need to register) but each message is tracked with a unique code to ensure privacy. Features unlimited admin capability with signatures, an admin control panel to view unanswered and saved tickets as well as ability to delete tickets, and Email notifications to users upon answering (or replying) to their tickets and notification to admins upon new ticket/reply receipt.
Price: $50
Version: 1.0
Platform: Unix, Win NT
http://techuk.com/HelpDesk/
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- IRM
IRM is a powerful web-based asset tracking system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and TODO repair list tracking. Key features include: Detailed tracking of computers, by RAM Types, operating systems, hard drive space, the amount of RAM, etc., The ability to search through computers, software, and jobs with powerful tools, Software tracking, with location, platform, serial numbers, comments, and version fields, Powerful tracking system, with priorities, TODO jobs, followups to jobs, and a repair history tracking, Software association with computers, license tracking, Tested in situtaions with thousands of rows of data, which IRM handled exceedingly well, Upcoming IRMPorts, detailed reports on various catagories, as well as software license # tracking, enhanced security, tracking-searches, and more.
Price: Free (GPL)
Version: 1.3.0
http://sourceforge.net/projects/irm/
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- mhd
Based on PHPHelpdesk, mhd is a PHP/MySQL-driven helpdesk system for small companies and organisations. It features: Categories, departments, users, tickets, customizable emails notifications, client management, basic TID management, stock inventory and monitoring, lend/lease functionality, and Post support tickets or book equipment without being logged in.Computer management through interface to IRM 1.0.x series.
Price: Free (GPL)
Version: 0.5.6
http://mhd.sourceforge.net/
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- Octeth Feedback Manager
Octeth Feedback Manager is a PHP/MySQL-based program designed to help you to collect feedbacks about your customers, visitors, etc. You can create infinitive groups for your feedbacks and categorize them. Octeth Feedback Manager supports 7 languages. Also includes Octeth Messenger® plugin which informs website administrator about up-to-date news and announcements about that product.
Price: $50
Version: 1.00
Platform: Linux, Unix, Win NT
http://www.octeth.com/products/product_01feedbackmanager.php
(Rating: 10.00 Votes: 1)
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- PHP Helpdesk
This is an HTML, PHP3, and MySQL based Intranet application used to input trouble ticket information and output reports based on built-in queries. Current features include: Add users, Add departments (ex. IT Dept, Helpdesk, Applications, HR), Add categories for each department, Add trouble ticket/job information, Modify users, Modify/Update jobs/trouble tickets, Delete users, Delete categories, Delete departments, and Close jobs/trouble tickets.
Price: Free (GPL)
Version: 0.03
http://phphelpdesk.sourceforge.net/
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