- Relata
Relata is a CRM platform that currently features a sales force automation module, with additional CRM modules currently being developed. Relata has user and administrative interfaces. Being web-based, the interface for Relata is a current version of a standard web-browser. Relata allows you to manage your contacts and accounts from one integrated web interface. Sales professionals can use Relata to organize and manage their customers and accounts with ease and powerful functionality. Relata is highly scalable and is appropriate for use in the enterprise. Relata can be customized to run with any SQL database. Using Relata, you have the power to create custom fields, manage sales opportunities, associate your contacts with various categories (groups). You can send email to your specific groups simultaneously with important information - saving you from emailing each contact individually. Relata allows you to track responses to outgoing emails, should you decide to conduct an email marketing campaign.
Price: Free (GPL)
Version: 0.2.1
Platform: Linux, Win NT/2000
http://www.relata.org
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- SManager
SManager is a PHP4/MySQL-based online help desk system that allows organizing the customer support service through the web-based interface. SManager has a search function of both users and requests, which enables the technician to effectively manage the system. Administrators can also view statistics of the work of support team: number of new/open/closed requests by categories/priorities, average time of responding to the request. The main distinctive feature of SManager is that it is fully templates-based. Design and back-end in SManager are separated: one can fully change the design of SManager.
Price: $420
Platform: Linux, Unix, Win 9x/NT, MySQL, PHP4
http://www.zfort.com/portfolio/products/SManager/
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- SupportPRO SupportDesk
SupportPRO is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket. The main features include: *Email Piping: Create/Modify tickets based on customer emails automatically *Feature-packed admin and staff section *Flexible Knowledgebase *AJAX powered user interface *Advanced ticket Rule wizard * POP3 / SMTP support *Downloads : Share with your clients common files such as manuals etc in the download section. *Multiple skins to match your web design *Announcements/ News *Ticket Submission : Submit tickets with allowed types of attachments *Quick View Statistics : View ticket and staff statistics in a graphical manner *Reminders *Private Messages *Unlimited Companies *unlimited Departments * Multiple user addition in the CSV format * User Management API . Two months FREE trial for a full license is available.
Price: $99.95
Version: 3.0
Platform: Linux, Windows
http://www.supportpro.net
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- swDesk Online Support System
The swDesk Online Support System is an innovative customer relationship management (CRM) software solution designed to help manage customer requests with greater efficiency and accuracy. An advanced application with a wide range of features, swDesk ensures that your company delivers the highest level of customer service and support. Features include a powerful knowledge base, unlimited number of tickets allowed, attachments support, customizable interface, performance tracking, canned responses tool, support for high volume sites, advanced permission settings and more. Online companies around the globe use swDesk to reduce response times, streamline support, and track productivity to provide superior customer service.
Price: $249 USD
Version: 1.1
Platform: All
http://www.swdesk.com/
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