- e-Support: Commerce Edition
e-Support is a support system specially developed for Web Hosting Companies. A support system for web-sites that replaces that plain old support e-mail address. Specifically designed to make it as easy as possible to use for users and support engineers alike. e-Support generates a unique ticket number to track requests by customers, customer can reactive a completed ticket or simply add comment to on going ticket. It accepts requests from the customer, writes to a database, and assigns the customer a unique ticket number. The customer can check his/her request any time. The administrator of the system, on the other hand, can view the request and edit it as necessary.
Price: $250
Version: 1.0
Platform: Unix
http://www.esupport.motaweb.com
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- Fresh Question Manager
With the Fresh Question Manager you are able to answer questions posted by your users and put them online with a simple click. Private handling of questions supported. Includes database administration through Admin Control Panel, and easy layout customization. Ideal also as ab online counselling software.
Price: Free/$19
Version: 1.0
Platform: Unix
http://www.webfresh.com/perl/fqm/index.shtml
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- Helpdesk
Helpdesk is a web based helpdesk system, designed for an IT department,but can be used for any group requiring a helpdesk system. Features include: SQL DB backend. (Currently tested with MySQL), Create a job from an email sent to a helpdesk account, automatically filling in summary, detail and user fields, and Optional guest account for viewing/searching of jobs only so users can keep track of whats happening to their job.
Price: Free
Version: 5.0
http://www.jrobst.freeserve.co.uk/helpdesk.html
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- Helpdesk::Mail System
The Helpdesk::Mail System is a Perl application intended to assist Helpdesks and Support Centers in organizing their email communication with their customers. Especially if there is one email address and several people who reply on those emails and answer questions, Helpdesk::Mail can come in handy. one can assign a "user-id" for a mail to track down how often one user asks for help, plus an additional "Knowledge Base" feature: if your customers ask the same questions over and over again, you can save the answer in the Knowledge Base and prefill a reply with this answer, just by typing in some keywords and click on a link.
Price: Free
Version: 0.6
Platform: mod_perl, MySQL
http://mailbox.univie.ac.at/~le/helpdeskmail/
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- Inquiry Handler
Inquiry Handler allows you to keep track of your customers questions and potential sales. Your customers can check on their inquiry status, and update their inquiry. Features Open/Closed and high priority inquiry settings.
Price: $50
Platform: Unix, Win NT/2000
http://www.cosmicperl.com/inquiryhandler.shtml
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- iTrack Web Interface
With the iTrack Web Interface you can give your customers or staff a way to submit questions from their web browsers. When a website visitor submits an question, the form output is e-mailed to both the visitor, and an address you specify. A unique tracking number is generated, and is displayed to the visitor for future reference. All messages and logs include the tracking number. The scripts can be easily configured to match any web sites look and feel. All configuration settings are held in a single file which can be edited using any text editor. Also includes a Web-based Control Panel style configurator.New in version 2.x: the ability to block submittals from anonymous email services, and improved support for email on Windows servers.
Price: Free
Version: 2.1
Platform: Unix, Windows
http://www.softopia.com/www.html
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- LIVE::Business-to-Web Connect
LIVE connects your business, departments and people, to the web using 1-on-1 chat and webcam support. Features slide shows, on-hold, busy, prepared messages, random messages, popup windows, move-to urls, call distribution, music, chatstop control, easy organization mapping, multiple operator roles, extensive admin (user, logs, summary), multi-client, multi-operator, multi-timezone, multi-language, server-based. LIVE is an ideal solution for any business wanting to deliver real time customer services on the web.
Price: Free/$239
Version: 2.2
Platform: Unix, Win NT
http://www.ecommerceautomation.com/products/live
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- On-Air
On-Air is a Perl script that will make your staff more accessable to your visitors. Originally written for radio station websites to list their current djs, this script will allow you to display on your site the current person on duty (or on air), the current time, thier pictures, the time frame they are on duty, and an email link. Requires SSI calls.
Price: Free
Version: 1.3
Platform: Unix
http://www.dtpages.com/scripts/onair.shtml
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- OX-Support
OX-Support is an online support ticketing system for websites that want to show professionalism and deliver high-end technical support for their clients. Specifically, designed to make it as easy as possible to use for users and support technicians alike.
Price: Free/$699
Version: 2.0
Platform: Unix
http://www.ox-support.oxsoftware.com
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- PopService
PopService allows you to provide real time live customer service for your customers, Clients, Users, etc. It gives your clients fast and easy access to your Customer Service Department, to ask product or billing questions and suggestions. It also provides you with privacy while chatting with your current client and will allow other clients to leave a message for you, if you are currently busy or out of the office.
Price: $69.95
Version: 1.0
Platform: Unix, Win NT
http://www.spads.com/index5.html
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