- RealTime Aide Personal Edition
Add "live" customer service to your web site, easily. Personal Edition features customizable Perl script and professionally designed web pages. You can have unlimited operators/helpers online, realtime visitor domain name display, "email-a-chat", "push-a-hyperlink" functions and more. Now language independant, supports German, French, Spanish and other languages.
Price: Free/$199
Version: 1.08
Platform: Unix, Linux, Win NT/2000
http://www.realtimeaide.com
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- Simple Support
Simple-Support was developed to help speed up and simplify the tech-support process. Simple-Support works by logging all tech-support queries in a database.(The query will then be sent to a tech-support representative on duty. The support query will then remain "open" until a tech replies to the customer, the ticket is then "closed". Simple-Supports powerful admin section will allow techs to see which tickets are still open and how long they have been open. This will make sure that requests are handled in order and that none are missed or misplaced. Some of its key features include: 100% Web based - No software to install on customers or techs computers. Either can access Simple-Support from anywhere; Template based - Customize the look and feel to match any site by simply editing html, not perl. (both in customer and tech areas\ Email capable - Customers can open a new ticket by sending an email to support@example.com (or any email you choose\ Supports unlimited customers (unlimited tech version available\ Full reporting - check your teams response time. (overall, per tech or any combination you can dream up\ and many more custom and tech/admin features. Simple-Support is available in a single tech version as well as an unlimited tech version.
Price: $599/$799
Version: 1.01
Platform: Unix, Linux
http://solutionscripts.com
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- Toki Designs iSupport
Toki Designs iSupport generates a unique ticket number to track requests by customers. It accepts requests from the customer, writes to a database, and assigns the customer a unique ticketnumber. The customer can check his/her request any time. The administrator of the system, on the other hand, can view the request and edit/update it as necessary.
Price: $95
Version: 1.0
Platform: Unix
http://www.tokidesigns.com/products/scripts/isupport/
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- Trouble Tickets
This is a simple HelpDesk Trouble Ticket web-based application to distribute and log incoming calls. This system can also send an e-mail to the Tech the ticket was assigned to with a copy of the problem. The Tech can also view and close this ticket from anywhere. Current features include: Easy interface to distribute helpdesk calls and problems to techs, The ability to send e-mails to the techs when the ticket is created, The ability to record additional caller information (phone ext. etc), and Techs can check there own tickets and close them when ready.
Price: Free
Version: 0.3
Platform: Unix
http://faculty.cinstate.cc.oh.us/TroubleTickets/
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- WebSupport
WebSupport, is a CGI application that generates a unique ticket number to track requests by customers. It is designed specifically for web hosting companies to assist the support team. It accepts requests from the customer, writes to a database, and assigns the customer a unique ticket number. The customer can check his/her request any time. The administrator of the system, on the other hand, can view the request and edit it as necessary.
Price: Free/$100
Version: 1.1pre
Platform: Unix, NT
http://www.sigh.org/websupport.html
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- WebTTS
WebTTS is a trouble ticketing system written in PERL5. Trouble Ticketing Systems are used by businesses and individuals to track problems in some type of product or service. WebTTS is written to be a trouble ticketing system for ISPs. This package allows ISPs to track various service-related problems.
Price: Free (GPL)
Version: 3.0
http://www.gashalot.com/software/webtts/
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- WonderDesk
WonderDesk is a fully automated Web based help desk program. Your customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request. Other main features include: complete organization for your company, designed for the Internet or Intranet, allows you to hire remote technicians, automatic notification to the technicians via email or pager, efficient point and click interface, fully searchable database including customer history, tons of statistics, and much more.
Price: $499
Version: 2.1
Platform: Unix, Win NT
http://www.wonderdesk.com/
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