Aczena SiteChat
Aczena SiteChat allows you to have real time chat conversations with the visitors on your site. Aczena SiteChat requires no installations and is provided on an Application Service Provider basis.
Price: $195/month
Version: 1.0
http://www.aczena.com/en/
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CRMdesk
CRMdesk is a highly efficient cutting edge technology solution that will dramatically improve quality and reduce costs of Internet-based customer support.
Price: $49/Month
Platform: Any
http://www.crmdesk.com
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Dapper Desk
Dapper Desk is an online help desk software suite hosted on your server or ours that offers your support department the speed and flexibility to organize and manage support requests. Bring your customer service department under control with our unique ID system with time stamp. Dapper desk is fully customizable and comes with a host of features that will help you provide a high level of service to your customer base.
Price: $99 per Month
Version: 1.2.1
Platform: Linux
http://www.dapperdesk.com/index.html
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Get1on1
Get1on1 offers a live customer chat service for your web site. You can simply add a button lablled "click here for live customer support", which your web site visitors can click to launch a text chat conversation with a live customer service representative. There are no downloads - your browser acts as the operator control panel. Available in a free version and a paid version.
Price: Free
http://www.get1on1.com
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PyramidTools Help Desk
PyramidTools provides remotely hosted help desk service for your site. Visitors reach your website seeking personal assistance. They access Help Desk through a link to PyramidTools servers. This fully automated system accepts their claims, and routes their support request to the appropriate technicians. Your client or potential customer is sent E-mail notifications throughout the duration of their support request. They can log in to check the status of, or update their claim, and work one on one with the technician assigned to their request. Your technicians do not waste time forwarding mail to the appropriate people: this is handled automatically. Both your clients, and support team can access Help Desk with any internet connection. This keeps your support team accessible, and allows you to hire technicians anywhere in the world.
Price: $39.99 per month
Version: 2.0
http://www.pyramidtools.com/
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